Curriculum Structure

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MT3005 Quality Management in Shipping

[Lecture: 26 hr ; Tutorial: 13 hr ; Lab: 0 hr ; Pre-requisite: Nil ; Academic Unit: 3.0 ]

Learning Objective :

This course aims to provide students with a general knowledge on quality management applicable in the context of shipping. It serves to equip students with pertinent concepts and tools, so as to subsequently apply these to the context of shipping and other industries where applicable.

Course Content :

The concept of quality. Maritime Safety: Role of IMO, Maritime Safety Authorities, Surveyors, Classification Societies, Marine Insurers and P&I clubs. Maritime Safety: Statutory Certification, Surveys, Accidents, Pollution; Ballast Water Management; Ozone depleting refrigerants and Anti-fouling paints. Reporting of accidents and near misses; Investigation of incidents; Follow-up recommendations. Safety & Security Management: SHEQ (Safety, Health, Environment & quality) and security; Safety at workplace. Standards applicable — customers, industry, society, governments and IMO. Overview of concepts in safety and security applicable to the shipping industry. Quality assurance. Total quality management. Kaizen – continuous improvement. Quality in transport. Quality of customer service.

Course Outline :

S/N

Topic

1

The concept of quality

2

Maritime Safety: Role of IMO, Maritime Safety Authorities, Surveyors, Classification Societies, Marine Insurers and P&I clubs

3

Maritime Safety: Statutory Certification, Surveys, Accidents, Pollution; Ballast Water Management; Ozone depleting refrigerants and Anti-fouling paints

4

Reporting of accidents and near misses; Investigation of incidents; Follow-up recommendations

5

Safety & Security Management: SHEQ (Safety, Health, Environment & quality) and security; Safety at workplace

6

Standards applicable — customers, industry, society, governments and IMO

7

Overview of concepts in safety and security applicable to the shipping industry

8

Quality assurance

9

Total quality management

10

Kaizen – continuous improvement

11

Quality in transport

12

Quality of customer service

Learning Outcome :

Upon completion of the course, students should be able to:

  1. Explain the fundamental concepts of quality and customer service
  2. Recognise the salient features of different models of quality processes that organisations use
  3. Define processes to improve value of output to the customer while enhancing efficiency of operations
  4. Define and understand the concepts and importance of safety and quality management
  5. Understand the factors for safety standards and quality management, and the protection of quality
  6. Appreciate and apply safety and quality standards to the context of shipping and other relevant industries
  7. Appreciate the importance of globalization and how the scope of safety, quality and environmental changes in the context of internationalization trends
  8. Appreciate the common types of problems in implementation of safety and quality


Textbooks :

Nil

References :

  1. Evans, J. R and Lindsay, W. M . 2002, The Management and Control of Quality, 5th edn, South-Western Thomson Learning, Australia.
  2. Summers, D.C.S. 2005, Quality Management: Creating and Sustaining Organizational Effectiveness, Prentice Hall, Upper Saddle River, N.J.
  3. Gitlow, H. S. 2005, Quality Management, McGraw-Hill Irwin.
  4. Oakland, J.S. 2003, Total Quality Management: Text and Cases, Butterworth-Heinemann.
  5. Chapter IX-The annex to the 1974 SOLAS Convention (1994 Amendments), Management for the Safe Operations of ship.
  6. IMO Resolution A.741(18) 1993, International Safety Management.
  7. IMO Resolution A.788(19) 1995, Guidelines on Implementation of the International Safety Management (ISM) Code by Administrator.
  8. P.S.Szwed and R.G.Bea, Development of a Safety Management Assessment System for the International Safety Management Code.​